Project management software for IT companies

Projektron BCS provides holistic support for your project work: From the sales process to quotation creation, project planning and control including resource planning and invoicing, the system covers all areas necessary for successful and efficient project implementation.

With precise scheduling and meaningful resource forecasts, consulting projects, support projects, and maintenance projects can be handled efficiently and cost-effectively. During the course of the project, the precise project controlling and timely project reporting enable you to provide your customers with information at any time. The detailed analysis options offer you ideal conditions for continuously optimizing your individual workflows and internal processes.

Automated billing: Manage and bill subscription and service contracts

As an IT service provider, you probably conclude subscription or service contracts with your customers for services such as:

rental licenses for software

maintenance contracts

consulting

support

As an IT company, you bill your customers for these services at recurring intervals. Creating invoices manually over and over again is time-consuming and prone to errors.

In Projektron BCS, you simply store the desired billing rules in the associated order - e.g. billing at fixed intervals or according to project progress. Services rendered and working times recorded flow directly into the invoicing. With just a few clicks, you can generate the appropriate invoice in your design and send it directly from BCS to your customer.

Runs by itself and always better: Automate and optimize processes

With the BPMN process designer, Projektron BCS offers your management consultancy the opportunity to model your individual sales processes, consultancy processes and any other business processes. As an internationally recognized notation standard, BPMN is a central component of Business Process Management and enables you to visualize and optimize your business processes and workflows. Furthermore, it creates more transparency within your IT company and towards potential customers.

BPMN processes enable you to assign tasks in a transparent and clearly defined manner in teamwork and in collaboration across departmental boundaries, hierarchical levels and locations.

Typical use cases for BPMN processes are:

complex verification processes

invoicing workflows

procurement processes/purchasing processes

approval processes with approval workflow (vacation request, request for business trip, home office, time off compensation, expense reimbursement, etc.)

The BPMN Designer enables you not only to design and model processes within Projektron BCS, but also to execute, monitor, document, evaluate and optimize them. Projektron BCS thus supports your business process management and automates the execution of frequently repeated business processes and workflows. Every employee knows immediately when and by when they have to do exactly what and to which goal they are contributing.

Transparent performance: reports

In cooperation with external business partners, your consulting company benefits from the customizable reports that you can create in Projektron BCS: A project preparation report, for example, creates a common understanding of the project, expense reports on projects and tickets increase transparency and ensure the trust of your customers.

Would you like reports tailored exactly to your company? Thanks to the interface to the open-source report designer BIRT, you can design completely individual reports. Would you like to provide your customers with regular reports? You can do this efficiently using report jobs with an integrated e-mail function: In the ergonomic assistant , you create all the information you need about the report, output interval and recipient, and Projektron BCS takes care of everything else for you automatically.

Think and plan customer projects holistically

Projektron BCS supports you in all phases of the project life cycle - regardless of which method you use to plan and implement your projects. In addition to classic methods such as PRINCE2 or project management according to GPM/IPMA and agile methods such as Scrum, BCS also offers all the necessary tools, functions and assistants to be able to use hybrid project management methods.

Thanks to the high flexibility and maximum adaptability, you can also have appropriate configurations made in order to be able to ideally map your individual project management requirements in BCS. Projektron BCS supports you right from the initiation of the project, from acquisition and planning to controlling. In multi-project controlling, BCS helps you with the multi-project board to keep an eye on all projects.

All expenses are documented continuously and directly on the project and are available for invoicing at any time.

Networked data, synergies in all processes

Projektron BCS is modular all-in- one software for your entire company management. In BCS you store all company, personnel, customer, communication, order and contract data, all relevant project information, and documents centrally. The various modules and functionalities access this central database and create synergy effects that contribute to the automation of your internal and external business processes.

An example:

Thanks to the integrated resource planning and deployment planning in connection with the skill management of your employees in the digital personnel file, you ensure on the one hand that no employee is overloaded and on the other hand put your project teams together in a targeted manner so that appropriately qualified employees are involved in the implementation of your projects come. In this way, every consultant is used optimally.

In the clear resource planning, individual working time models are considered as well as vacation times and other absences, company and line activities as well as project tasks.

The advantages are manifold:

Each consultant can optimally contribute his or her strengths.

No employee is overloaded.

Teamwork is more successful and more satisfying for everyone involved because there is never a lack of required skills.

Projects are implemented faster and more efficiently.

Customer satisfaction increases because projects are implemented competently and efficiently.

You have a basis as to which skills of your employees you should promote through further training.

Web-based technology - teamwork without boundaries

Do your IT consultants or IT support teams work at different beach locations? With the web-based project management software Projektron BCS, you can bring the team together thanks to integrated calendars, appointments, meeting planning tools and central access to projects and documents.

Your employees can easily access Projektron BCS via web bowser from their workstation in the office, in the home office or on an external appointment with customers or partners. However, not only your team members, but also your customers and external project staff are actively involved thanks to browser-based access, a suitable license structure and detailed rights management. Project participants with the appropriate rights access the same central database regardless of their location and have an overview of tasks, deadlines and schedules.

By integrating your customers, you create transparency. Your customers are informed not only about the current status of the project work, but also about resources, efforts and costs. You shorten approval processes to a minimum through direct communication via BCS. Trustful cooperation, time and cost savings have a positive effect on all parties involved.

Planning and implementation hand in hand: Jira interface in Projektron BCS

Using the bidirectional interface to JIRA Server and the unidirectional interface to JIRA Cloud, you can easily and flexibly integrate JIRA tasks (issues) and JIRA work logs into your Projektron BCS project. With the interface you: 

	transfer tasks, work logs or estimates from JIRA to BCS.
	easily embed JIRA tasks into your Projektron BCS project and thus include consulting efforts in your controlling evaluations.
	identify potential bottlenecks while your team is already processing JIRA tasks in the resource preview and use free capacities efficiently.
	keep track of the progress of your entire project with Gantt charts, target/actual comparisons and traffic light functions.
	identify undesirable developments early on by forecasting time and budget overruns and take timely countermeasures.
	generate project reports easily and inform stakeholders quickly and as needed.
	invoice projects including the efforts from the JIRA work logs conveniently.

Ticket system in Projektron BCS I - Versatile for internal organization and external communication

The ticket system in Projektron BCS opens up several options for you at once:

	Customer communication in the form of a dedicated support portal
	Internal task allocation and work organization within the framework of project tasks and line activities (Kanban board)
	Flexible task- and project-related effort recording for precise billing
	Exchange and documentation within the framework of cooperation (also across locations)

Not only can you document your entire communication history on a ticket and attach documents necessary for processing a task, but you can also directly record the processing effort.

Efficient customer communication - cooperation at eye level

Do you process incoming customer inquiries and complaints via e-mail? Or would you like to offer round-the-clock customer service, but are struggling to keep your hotline staffed throughout? Does your support team find it difficult to prioritize customer queries and assign them to the appropriate agents? The ticket system in Projektron BCS is the ideal solution to make your support customer-centric, productive and efficient by creating a support portal for your customers: Using their own account, your customers can log into the ticket system in Projektron BCS and enter their requests as tickets - quickly and easily. This way, your customers can reach you around the clock - and you have central access to all incoming customer requests.

A ticket system forms the direct interface between your customers and your support team. Via tickets, your IT support can communicate with customers transparently and comprehensibly. The exchange of files and also the joint editing of content is easily possible thanks to the file storage on the ticket with automatic versioning. Support staff use the tickets for organization, documentation and billing. A ticket system in support therefore offers a variety of advantages for the profession of the helpdesk employee and for your customers:

	Centralization: a ticket system records incoming requests and stores contact history across channels and context centrally in one place. This means that all relevant information, from the contact history to the digital customer file to the current processing status, is clearly available to every agent via the software.
	Automation: The ticket system considerably simplifies routine tasks and the organization of inquiries once appropriate workflows have been defined. These include the recording of requests, transfer to a digitally standardized format, categorization, prioritization and initial evaluation.
	Time savings: Capturing user requests in tickets saves first-level support work in recording and classifying a request. The customer, as the ticket creator, already makes the necessary entries independently, without a support employee having to query information or request supplementary material from the customer.
	On-time processing: The ticket system makes it much easier to comply with your SLA (Service Level Agreement) guidelines. Reminder functions and prioritization levels ensure that your service agents process customer inquiries and error tickets on time. If an employee fails to meet deadlines due to overload or absence, escalation rules ensure that the ticket is taken over by other agents.
	Evaluability: Tickets are stored with all information and processing sequences and can be evaluated. Response times, ticket volume and average communication efforts can thus be easily evaluated and optimized. You can see unnecessary work steps and too much effort, keep an eye on your team's performance, and easily adjust workflows.
	Transparency: The customer can track agents, processing status and progress in detail. This helps them to build trust in your company and to understand calculated efforts more easily.
	Availability: Even if your customer support or help desk cannot be manned around the clock, the ticket system remains available to customers 24/7. The ticket system informs the customer about any status change.

Thanks to precise separation between external and internal data, the external support portal ensures even more security and particularly high data protection. Transferred information Data is transferred in both directions between the external support portal and the internal Projektron BCS - but not all of it. For example, only data that your customers are allowed to see ends up on the external support portal, while you see all the information you need to process a ticket in the internal Projektron BCS.

The exchange of files is also possible: The associated file storage of the support portal is also displayed on tickets in the internal Projektron BCS. In this way, you see both external and internal files in one view and can move or copy the files if necessary.

Tickets für Scrum

If you work with the ticket system from Projektron BCS, you can easily transfer internal inquiries and customer requests for your products into your Scrum projects.

For example, if a customer requests a new function via ticket, you can create the associated user story in the Scrum software with just a few clicks and add it to a product backlog. The ticket description can be easily adopted for user stories and activities. Projektron BCS links the new user story to the original ticket, making it easy to trace the background of its creation, for example when prioritizing the product backlog.

In addition, tickets can be linked to existing user stories, epics or partial requirements.

Data security guaranteed throughout IT consulting

Who hasn't experienced the situation where the customer's data protection officer throws a spanner in the works shortly before the roll-out of the software systems to be introduced. By taking a preventive approach, high standards in the area of data protection can be established in a strategic manner. We apply these standards to the development of Projektron BCS and enable secure IT consulting and implementation with BCS.

By implementing the following measures, among others, we ensure a high level of data security and significantly reduce the risk of data breaches and other security incidents:

	The BCS internal password vault ensures that all passwords used in your IT are stored in a secure, encrypted location. This increases security, as passwords are no longer entered in configuration files and passwords cannot be read from the password vault by unauthorized persons.
	Certificate management ensures that all digital certificates used in IT consulting are valid and secure, and that they are used correctly and consistently.
	Our development and hosting team is ISO 27001 certified. We have implemented comprehensive security controls in line with the standard to protect sensitive data.
	Two-factor authentication adds an extra layer of security to the login process by requiring users to provide two forms of identification. After entering a username and password, BCS also requires users to scan a QR code or enter an authentication code using the TOTP method. Each user can enable 2-factor authentication for themselves in their user account.
	Ongoing penetration tests help us to identify and eliminate vulnerabilities in the Projektron BCS software development process by simulating the actions of an attacker.

Data protection-compliant IT consulting

IAccording to the General Data Protection Regulation, IT companies must comply with certain requirements when introducing software solutions. BCS supports you in meeting these requirements of the GDPR for the processing and storage of personal data, for example thanks to:

	Anonymization function for test installations: By implementing an anonymization feature, users of a BCS test instance can ensure that sensitive data is not exposed and reduce the risk of data breaches. In addition, test data can be shared with other teams or third parties without compromising data privacy.
	Presentation anonymization feature: Ensure that sensitive data is not exposed during presentations. This can be especially useful when data is shared with external parties or presented in a public environment.
	Customized deletion procedure for old data: Define individually what type of data, when and how securely it should be deleted. This ensures that you comply with legal requirements and protect your customers' privacy.