Blog
News from Projektron
In our blog, you can regularly read new technical articles and find out what's new and exciting in the world of project management.
Ticket is trump: Why the ticket system is unbeatable in support
01. December 2021
Do you handle incoming customer inquiries and complaints via e-mail? Or would you like to offer round-the-clock customer service, but are struggling to keep your hotline staffed throughout? Does your support team have a hard time prioritizing customer inquiries and assigning them to the appropriate agents? Consider a ticket system in customer support! A ticket system is the ideal solution to make your support customer-centric, productive and efficient. Learn more about the advantages of a ticket system in support and what you should look for when selecting a system here.
Recertification successful: Projektron receives ISO 27001 certificate for information security
17. November 2021
Projektron GmbH has successfully passed the recertification audit by TÜV Süd Management Service GmbH on November 15 and 16, 2021 and has once again received the ISO 27001 certificate for its information security management system (ISMS).
Improving the support portal: Cooperation for customer satisfaction
20. October 2021
Especially when a customer is looking for help or contacting the company, a positive user experience matters. A service or support portal is a must-have when it comes to ensuring customer satisfaction and is therefore an indispensable part of ITSM (IT service management). But what is a support portal? What tasks does it perform? Why is Projektron working with Reutlingen University to improve the support portal? You can find out all this in this article.
EVA3 in complaint management: customer-oriented conflict resolution in 5 steps
01. September 2021
Can you handle criticism? EVA3 helps you to establish a scheme for your handling of customer complaints. What the EVA3 method is, how you can successfully establish it for conflict resolution in your company's complaint management and how you can benefit from using it, you will learn in this article.
First place for Projektron at GPTW for the fifth time
12. May 2021
Projektron once again achieves 1st place in the "Best Employers in Berlin-Brandenburg 2021" competition of the Great Place to Work Institute in the size category of 50 - 250 employees. Projektron GmbH is also among the best in "Best Employers in ICT 2021" and "Germany's Best Employer" (19th place).
Projektron once again one of the Best Employers 2021 at GPTW
08. April 2021
Projektron is one of the winning companies in the current Great Place to Work 2021 competitions for best employers in Berlin-Brandenburg, Germany-wide and in ICT. The company successfully participated for the seventh time. The rankings will be announced in May.