Support
Contact person for your technical questions
Do you have questions or suggestions regarding Projektron BCS? Do you need technical support or want a customizing? Our support team will be there for you as quick as possible thanks to the short lines of communication.
Support portal
Transparent and efficient
Not only our customers, but we too, are convinced of the Projektron BCS ticket system. For example, most questions, suggestions and customer wishes are sent to us via ticket. Appropriate workflows ensure that your inquiry is forwarded directly to the right contact person and is professionally answered. Transparency is also ensured. As a customer, you can see the status and progress of your ticket at any time in our web-based project management software.
Support via remote maintenance
Cost-efficient and quick
Regardless if it involves the initial installation, updates or customizing: We perform a majority of our technical support via remote maintenance (remote session with TeamViewer) directly on your Projektron BCS server. This saves time and money.
Support budget
Service at a preferential price
You would like to receive our support services at a preferential price? Our support budgets not only guarantees reduced hourly rates, but also defines response times.
Update agreement
We guarantee that you stay up-to-date
We consistently develop Projektron BCS further. Every year, we publish between three and fourProjektron BCS releases, in which the ideas of our customers and partners are included.
With the update agreement, you have the option of updating to the respectively latest version of Projektron BCS. So, you can continuously benefit from the latestimprovements.
If you do not want to update, you can of course skip releases.
Thilo Grawert
Head of IT Operations/Head of DSO, uniVersa Lebensversicherung a.G.
“Despite its extensive functionality, the web-based application is easy to understand and use. It also offers a wide range of options for making individual adjustments in the administrative area using the WebConfig editor. Navigating in the help menu quickly leads to the individual topics. If there are any major problems, Projektron support is always very helpful.”
Franz Essl
IT Administrator, Bitter GmbH (Austria)
"After the decision was made, we planned the implementation together with Projektron. Several joint workshops were held to define the configuration, specify necessary adjustments and plan the transfer of inventory data. Here, we had a competent and dedicated technical account manager from Projektron at our side, who helped us set up BCS in the best possible way for our requirements."
Thilo Menges
Head of Corporate Development, Medical University of Lusatia - Carl Thiem
"We have come to know BCS as an enormously useful tool. This does not only include the mere functionality, but also the quality of the service. When deciding for or against a software, it is all too easy to neglect this - in my opinion crucial - aspect. A few weeks ago, we needed a total invoice receipt column in the portfolio overview. After our request to Projektron support, the column was set up and ready to use in less than 24 hours. In my opinion, this is a decisive difference to open source solutions and many other tool providers on the market."
Eva Klama
Project Management Office, Hörmann KG Antriebstechnik
"It was also of central importance for us to choose a German company with easily accessible and competent support. This is exactly what Projektron GmbH offers."
